What is the most efficient way to contact Coreteka representatives?
We understand the importance of efficient and convenient communication with our customers. To facilitate this, we offer multiple options for you to contact Coreteka representatives.
Our website features a user-friendly contact form that allows you to submit detailed inquiries. This form is designed to capture essential information, ensuring that your query reaches the most appropriate department for a swift and tailored response. By providing specific details about your project, you can help us better understand your needs and respond effectively.
We also provide a live chat feature for immediate assistance. Its support is manned by knowledgeable professionals who can offer quick responses to your questions and concerns. This option is ideal if you require instant answers or prefer real-time interactions.
Whether you opt for the contact form for detailed submissions or the live chat for immediate responses, Coreteka’s dedicated team is committed to providing an exceptional support service.
What is Coreteka's typical response time for customer inquiries?
At Coreteka, we value your time. We understand that your questions and concerns require prompt attention, and we strive to respond to you as soon as possible. Our team aims to respond to general inquiries and support requests within 2–4 hours during regular business hours.
However, we want to be transparent about the fact that our response times may vary depending on the current volume of inquiries and their complexity. If your software development case is complex or requires in-depth analysis, it may take additional time to ensure a thorough understanding and a comprehensive response. We believe in prioritizing accuracy and quality in our solutions, and this may occasionally extend the response time for more intricate cases.
Rest assured, we will respond to every customer query comprehensively. We have established robust processes and allocated dedicated teams to ensure that no client is left without a response.
What are Coreteka's business hours?
Coreteka is committed to providing exceptional service to our clients in Europe and the Americas. To achieve this, our business hours align with our clients’ time zones. We operate from physical offices in three key regions: the Pacific, Central Europe and Eastern Europe. The standard operating hours of Coreteka offices are 9:00 AM to 6:00 PM in each region, ensuring that we are accessible when it is most convenient for our clients.
We understand that urgent questions may arise at any time, given the dynamic nature of business operations. In light of this, we are dedicated to being available online at nearly all hours, underscoring our commitment to responsiveness and our understanding of the importance of swift support.
At Coreteka, your satisfaction and success are our top priorities. We remain steadfast in our dedication to providing high-quality IT software development services tailored to your unique needs, regardless of your time zone.
Where are Coreteka's offices located?
We have three offices in various regions:
Address: 219 Tall Oak, Irvine, CA
Coreteka’s Irvine office serves as the focal point of our global operations. From here, we manage the core functions of the company, including strategy development and centralized decision-making.
Address: 3, Sucha Street, 2nd floor, Wrocław
Our office in Poland is a hub for development and marketing activities. Here, our development teams work tirelessly to create our software solutions, and our marketing experts execute campaigns to reach our global clientele effectively.
Address: Antonovycha Street 172
In Kyiv, we house our customer service and additional marketing operations. This office is dedicated to providing exceptional customer support. Our marketing efforts from this location contribute to building strong customer relationships and promoting our solutions.
Our global network of offices demonstrates our commitment to delivering innovation, excellence, and customer satisfaction worldwide.
How does communication between Coreteka and the client take place?
Communication between Coreteka and our clients takes place through a variety of convenient channels. While online communication is a cornerstone of our service, we also offer the option for in-person interactions. Clients are welcome to visit our physical offices. Coreteka’s addresses in Irvine, Wrocław, and Kyiv are easily available on our website. These physical meetings provide an opportunity for face-to-face discussions, project reviews, and a chance to meet our team in person.
However, we understand that physical visits may not always be practical. In such cases, we offer a range of online communication channels, including email and video conferencing. These methods ensure that our clients have easy access to our team, regardless of their location.
Our custom software development company prioritizes convenience and effective communication to ensure a seamless and productive partnership. Whether online or in-person, our goal is to provide the highest level of support for your project needs.
How can I submit a technical assignment for a project to Coreteka?
The process begins with an initial contact. Whether you contact Сoreteka in California or another physical office or leave an inquiry on the website, our top priority is to learn more about your project. We believe in establishing a strong foundation for our collaboration, which begins with getting to know each other and understanding the specifics of your project.
Once we have a firm grasp of the project’s technical aspects, we collaborate to create a detailed technical assignment. It serves as a roadmap, outlining specific specifications, features, and requirements. If your technical assignment for us is ready and does not require further review, you can easily submit it to us by email.
The next steps in our partnership involve your representative working closely with our project manager to ensure the project progresses smoothly. This direct interaction is essential for ensuring that the project aligns with your vision and that all technical requirements are met.